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Return Policy
Standard Item Returns
- Return Window: 48 hours after delivery to request a return
- Condition: Item must be unused, in original packaging, and resalable
- Refund Method: Original payment method or your specified account
- Refund Time: 3-5 business days after we receive and inspect the item
Custom/Made-to-Order Items
- Custom items: Made specifically for you – no returns for buyer’s remorse
- Quality issues: Contact us within 48 hours with photos
- Shipping damage: Inspect package upon delivery; refuse if damaged and contact us immediately
Return Process
- Contact our customer service within 48 hours of delivery
- Provide your order number, product photos, and return reason
- We will provide return address and instructions
- Package and ship the item securely
- Once we receive and inspect, we will process your refund
Non-Returnable Items
- Items returned after 48 hours from delivery
- Used, washed, or damaged items
- Custom/made-to-order items
- Items without original packaging and accessories
- Sale or clearance items
Return Shipping Costs
- Our responsibility: Quality issues or shipping damage – we cover return shipping
- Customer responsibility: Buyer’s remorse – customer pays for return shipping
Exchanges
For exchanges, please contact us within 48 hours of delivery. Exchanges are only available for the same item in a different size/specification.
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Email: Contact Form
Response Time: Within 24-48 hours
Thank you for shopping with us!