MosaicFont | Luxury Custom Mosaic Art for Hotels & Villas

Discover luxury custom mosaic art at BiliTiles. Our expert artisans create stunning glass mosaic designs for hotels, villas & luxury homes. 20+ years experience.

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Return Policy

Standard Item Returns

  • Return Window: 48 hours after delivery to request a return
  • Condition: Item must be unused, in original packaging, and resalable
  • Refund Method: Original payment method or your specified account
  • Refund Time: 3-5 business days after we receive and inspect the item

Custom/Made-to-Order Items

  • Custom items: Made specifically for you – no returns for buyer’s remorse
  • Quality issues: Contact us within 48 hours with photos
  • Shipping damage: Inspect package upon delivery; refuse if damaged and contact us immediately

Return Process

  1. Contact our customer service within 48 hours of delivery
  2. Provide your order number, product photos, and return reason
  3. We will provide return address and instructions
  4. Package and ship the item securely
  5. Once we receive and inspect, we will process your refund

Non-Returnable Items

  • Items returned after 48 hours from delivery
  • Used, washed, or damaged items
  • Custom/made-to-order items
  • Items without original packaging and accessories
  • Sale or clearance items

Return Shipping Costs

  • Our responsibility: Quality issues or shipping damage – we cover return shipping
  • Customer responsibility: Buyer’s remorse – customer pays for return shipping

Exchanges

For exchanges, please contact us within 48 hours of delivery. Exchanges are only available for the same item in a different size/specification.


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Email: Contact Form
Response Time: Within 24-48 hours

Thank you for shopping with us!